SpinsHouse Terms and Conditions

Welcome to SpinsHouse Casino. These Terms and Conditions govern your use of our website and services. By registering an account and accessing our platform at spinzhouse.com, you agree to be bound by the terms set out below. We recommend that you read this document carefully before you deposit or play, as it explains our rules on eligibility, deposits, bonuses, withdrawals, and account management.

Company and Licensing Information

Our casino is operated by a company registered in the Republic of Cyprus, with its principal place of business at Elpidas 8, Pyrgos, 4534, Limassol, Cyprus. All gambling services available through SpinsHouse are provided by our parent company, registered at Hamchako, Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros. We operate under an eGaming License issued by the Autonomous Island of Anjouan, Union of Comoros. We have not published our company registration numbers or licence number on our website at this time.

Eligibility and Restricted Territories

At SpinsHouse, we offer our services to players in Australia, Canada, Germany, Spain, France, Italy, and Poland. Our platform is available in English, German, Spanish, French, Italian, and Polish. However, we do not accept players from a long list of Restricted Territories, including but not limited to North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Bulgaria, Malta, Sudan, Syria, the USA and its overseas territories, Aruba, Curacao, Lithuania, the United Kingdom, Greece, and Cyprus. If you access our services from a Restricted Territory, we reserve the right to block your access by technological means, and any funds deposited from such a jurisdiction will be forfeited. We do not permit the use of VPNs or similar tools to circumvent these restrictions.

Account Registration

To play at Spins House, you must create an account and provide accurate, complete, and current information. We require that you be of legal gambling age in your jurisdiction. Our casino is not a no-account casino, meaning that KYC verification applies before any withdrawal can be processed. We at SpinsHouse reserve the right to request supporting documentation at any time to confirm your identity and the legitimacy of your account activity.

Deposits and Currencies

We accept deposits in AUD, EUR, and CAD through Visa, Mastercard, Interac, credit/debit and reloadable prepaid cards, and bank transfer. The minimum deposit qualifying for reload promotions is 20 AUD. Our SpinsHouse platform processes deposits instantly in most cases, though we reserve the right to review any transaction that appears unusual or potentially fraudulent.

Withdrawals and Limits

We process withdrawals to the same method used for the deposit, on a first in, first out basis. If your deposit method does not support payouts, such as Ukash or paysafecard, we will issue payment by wire transfer. Additional winnings beyond your original deposit may also be paid by wire transfer, and if such winnings are below 100 EUR, we may request an alternative account, such as Skrill or Neteller. Our minimum withdrawal amount is 100 EUR per request, and our maximum withdrawal is capped at 5,000 EUR per rolling 30-day period; any excess amount will be returned to your balance. We also apply a maximum daily casino winnings limit of 100,000 EUR per 24-hour period (00:00–23:59 GMT). Every deposit must be wagered in full at least once (x1) before we approve a withdrawal request.

Bonus Terms

Here at SpinsHouse, we offer a welcome package across your first three deposits, totaling up to 1200% and AU$2,000 in bonus funds plus 180 Free Spins. Your first deposit earns 400% plus 30 Free Spins on Wish Granted; your second earns 400% plus 50 Free Spins on April Fury; your third earns 400% plus 100 Free Spins on Lost: Mystery Chests. This welcome bonus carries a wagering requirement of x33, with a maximum winnings cap of AU$2,000. Bonus funds may only be used on slots, and you must use the bonus within 7 days of receipt. While a bonus is active, the maximum bet allowed is 30% of your smallest deposit or bonus in play, including feature buys.

Our SpinsHouse team also offers additional promotions, including a Daily Reload Bonus, Weekend Special, Monday Boost, Tuesday Mania, 50 Daily Spins on BetSoft games, the Spinfinity Pool for Evoplay titles, Midweek Bonanza, game-specific reload bonuses, Pick 'n Play, tournaments, and our Cashback and Assurance (Insurance) bonuses. We apply different wagering contribution rates by game type: slots and most other games contribute 100%, while blackjack, roulette, casino poker, baccarat, video poker, and craps contribute only 10%. A number of named slot titles, including Fruit Zen, Book of Sun, and Legend of Ra among others, also contribute only 10%. We will not credit any bonus if your balance exceeds 1 EUR, if you have a pending withdrawal, or if you already hold an active bonus at the time of your deposit.

Maximum Cashout Rules

• No Deposit Bonus: maximum cashout 50 EUR; if you have had no successful deposit in the previous 45 days, a deposit of at least 50 EUR is required, and the maximum withdrawal is then 100 EUR
• Cashback Bonus: maximum withdrawal is x10 of the cashback credited
• Assurance (Insurance) Bonus: wagering x1, maximum withdrawal x3 of the bonus
• Deposits of 200 EUR or less: maximum withdrawal x10 of the smallest source in play; above 200 EUR total deposits in play: x20 of the smallest deposit
• Voluntary deposit limit set on your account: maximum withdrawal x5 of that limit
• Comp Points: maximum withdrawal x10 of redeemed points, capped at 1,000 EUR

Loyalty Program and Coins

Our Shop with Coins loyalty program rewards you with Coins earned from our Login Rewards Calendar, tournaments, and deposits, which you can exchange for Free Spins, bonuses, cash rewards, and Crab Tickets. At SpinsHouse Casino, we run the Login Rewards Calendar in repeating 3-day cycles, offering up to 30 reward days per calendar month, provided you have deposited within the previous 3 days. Unclaimed rewards and progress reset at 00:00 GMT on the 1st of each month. Our Cash Rewards carry no wagering requirement but are only credited when your balance is 1 EUR or less, with a maximum withdrawal of x10 the reward. Shop Free Spins are valued at 0.10 EUR per spin, carry a x25 wagering requirement, cap winnings at 100 EUR, and are valid for 7 days. We also offer Bonus Crab, a live-streamed claw machine game played using Crab Tickets purchased with Coins or granted for a qualifying deposit of 20 EUR or more, limited to one ticket per calendar day, expiring after 7 days.

Verification and Document Requirements

Before we process any withdrawal, we may request documents by email, including photographic identification, a utility bill no older than 6 months, and proof of ownership of your deposit and withdrawal accounts. We require you to provide these documents within 5 business days, or we reserve the right to decline the withdrawal request and return the funds to your balance. You can send documents to [email protected]. We may also require phone verification or, in some cases, notarised documents before releasing your funds.

Processing Times

We process withdrawal requests within 5 business days after we have received and verified all required documents. Bank transfers are completed within 5 business days after processing. We do not charge extra withdrawal commission if your deposit has been wagered at least once; otherwise, processing costs may apply.

Dormant Accounts

If you do not place any bets for 180 days, we consider your account dormant. We will then deduct 10% of your remaining balance per month until the balance falls to 10 EUR or less.

Responsible Gambling and Support

We at SpinsHouse are committed to promoting responsible gambling and encourage you to set deposit limits and monitor your play. Our support team is available 24/7 via live chat and email, and we offer support in English, German, Spanish, French, Italian, and Polish. We do not currently provide phone support. If you have a complaint, we aim to resolve it within 90 days, escalating to our compliance department where necessary.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We encourage you to review this page periodically. Your continued use of SpinsHouse Casino after any changes constitutes your acceptance of the revised terms.