SpinsHouse Privacy Policy

At SpinsHouse, we understand that your personal data matters, and we are committed to protecting it at every stage of your journey with us. This Privacy Policy explains how SpinsHouse Casino collects, uses, stores, and safeguards your information when you visit spinzhouse.com, register an account, or use our gaming services. By creating an account with us, you confirm that you have read and understood this policy and consent to the practices described below.

Who We Are

SpinsHouse is operated by a company registered in the Republic of Cyprus, with our principal place of business at Elpidas 8, Pyrgos, 4534, Limassol, Cyprus. All gambling services are provided by our parent company, registered at Hamchako, Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros, under an eGaming License issued by the Autonomous Island of Anjouan. We at SpinsHouse operate in accordance with this license and the applicable data protection standards relevant to our target markets, including Australia, Canada, Germany, Spain, France, Italy, and Poland.

Information We Collect

When you register at Spins House casino or continue using our platform, we collect several categories of information necessary to provide our services securely and in compliance with regulatory requirements.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address
• We gather payment information, including details related to Visa, Mastercard, Interac, prepaid cards, and bank transfers you use for deposits and withdrawals
• We track your gaming activity, including bets placed, games played, deposits, withdrawals, and bonus usage
• We record communications you have with our support team through live chat or email
• We collect technical data such as your IP address, device type, browser information, and login timestamps
• We may request identity verification documents, including photographic ID, proof of address, and proof of ownership of payment accounts, as part of our KYC procedures

How We Use Your Information

Our SpinsHouse platform uses your personal data for several essential purposes connected to running a secure and compliant online casino. We at SpinsHouse rely on your information to verify your identity, process deposits and withdrawals, detect fraudulent activity, and prevent access from Restricted Territories. Our compliance team also uses your data to investigate complaints, which we aim to resolve within 90 days, escalating to our compliance department where necessary.

We also use your information to communicate important account updates, respond to support requests, and deliver promotional offers such as our welcome package or reload bonuses, where you have not opted out of marketing communications. Our SpinsHouse Casino systems may also use your data to personalize your experience, including recommending games or tournaments that match your preferences.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you (our Terms and Conditions), compliance with our legal and licensing obligations, our legitimate interests in preventing fraud and ensuring platform security, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time by contacting our support team.

Document Verification and KYC

Because SpinsHouse is not a no-account casino, KYC verification applies before any withdrawal is approved. We may request the following documents by email:

• Photographic identification such as a passport, driving licence, or national ID showing your name, photo, and signature
• A utility bill no older than six months confirming your residential address
• Proof of ownership of your deposit and withdrawal accounts, such as a masked card image, Skrill profile screenshot, Neteller details, or a recent bank statement

We require these documents to be submitted within five business days of our request; otherwise, we may decline the withdrawal and return the funds to your balance. In some cases, we may also request phone verification or notarised documents before releasing your funds. You can send your documents to [email protected].

Sharing Your Information

We do not sell your personal data to third parties. However, our SpinsHouse operation shares information with trusted partners where necessary to run our services, including payment processors, identity verification providers, game studios such as LuckyStreak, Vivo Gaming, and BetSoft, and regulatory authorities where legally required. We may also disclose your data if compelled by law enforcement or to protect our rights, property, or the safety of our users.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and licensing obligations. If your account becomes dormant, meaning no bets have been placed for 180 days, we may apply our dormant account policy, deducting 10% of your remaining balance per month until the balance reaches 10 EUR or less, in line with our Terms and Conditions.

International Data Transfers

Since our parent company operates from the Autonomous Island of Anjouan and our Cyprus office supports administrative functions, your data may be transferred across borders to process your account, deposits, and withdrawals. We at SpinsHouse take appropriate measures to protect your data during these transfers, consistent with our contractual and regulatory obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyze how players use spinzhouse.com. Our SpinsHouse cookies help us understand which games, bonuses, and promotions are most relevant to you, and they support essential functions such as keeping you logged in securely. For more detail on specific cookie types, please refer to our separate Cookie Policy.

Your Rights

Depending on your jurisdiction, you may have several rights regarding your personal data when using our services:

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing
• You can request a copy of your data in a portable format where technically feasible

To exercise any of these rights, please contact us through live chat or by emailing our support team, and we will respond in accordance with applicable data protection laws.

Restricted Territories and Data Processing

SpinsHouse does not accept players from a list of Restricted Territories, including the United States, United Kingdom, Cyprus, Malta, and several other jurisdictions listed in our Terms and Conditions. We block access from these locations using technological means, and any funds deposited from a Restricted Territory are forfeited. We do not permit the use of VPNs to circumvent these restrictions, and accounts found doing so may be closed.

Data Security

We implement technical and organizational measures designed to protect your personal data against unauthorized access, loss, or misuse. While we at SpinsHouse Casino take data protection seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong Li4%3Eh+eA)[vX&bs and keep your account details confidential.

Children's Privacy

Our services are intended strictly for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our responsible gaming obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We recommend reviewing this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please contact our support team via live chat, available 24/7, or by emailing [email protected]. We aim to respond promptly and address any concerns regarding your privacy at SpinsHouse.